ITIL®
ITIL® is a globally respected framework of best practices to service management in IT
Discover the global demand for IT service management
How ITIL® certifications help your career progression:
ITIL® offers a globally respected framework of best practices to IT service management. The certifications outline a structured approach for delivering IT services with the aim of enhancing an organisation’s IT strategy in the most cost-effective way.
The ITIL® framework responds to the fast pace of technological change that businesses and their employees face. Used by organisations such as the Cabinet Office, ITIL® can improve efficiency and improve the success of projects.
The most recent iteration of ITIL® is updated for all modern businesses and now integrates processes such as Agile and DevOps into its framework. It also focusses on the collaboration between IT departments and other teams in a business with a focus on company culture. It also provides training on working closely with customers for feedback and improving issues.
All ITIL® Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.
ITIL® 4 pathway explained
The following chart confirms the pathway and individual certifications, (beginning with ITIL Foundation) to reach either ITIL Managing Professional (MP), or ITIL Strategic Leader (SL) designation
Courses
ITIL® 4 Drive Stakeholder Value (DSV) focuses on optimising both the customer and user experience
The engine room of IT and digital functions in the creation and management of services
HVIT enables you to support organisational change management, measure progress and align governance and strategy with service management activities.
DPI is for IT and digital managers of all levels who are involved in planning and aligning work to organisational strategy
DITS is for senior IT and business executives to define and lead strategy
Enables those already qualified with ITIL 3 to effectively transition to ITIL 4 and achieve Managing Professional designation
